In the unlikely event that you’d like to return your item, we are happy to refund your products within 30 days of purchase. Simply send your items back to us in 'Perfect Condition' and we will refund your original payment method within 7 working days.

If your items are not in like new condition, we reserve the right to partially refund. We will not accept any products that have been used.

Unfortunately, we will be unable to accommodate any refund if it appears that the product has been used or tampered with. Also, if your diffuser has not been stored correctly, following our care guide. We strongly advise that these are read upon purchasing to ensure the best possible burning and storing experience.

We do not take responsibility for return postage costs, and initial postage costs will not be refunded. You can always contact us for any return questions at scentslemillion@gmail.com.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

TO RETURN YOUR ITEM

1. Contact us to tell us what you are returning and your reasons why: scentslemillion@gmail.com.
2. Send your items to:
   Scents Le Million
   22 Fairway Drive
   Worcester B45 9QT
3. We will refund in line with our returns policy.

Damages and Lost Items

Please inspect your order upon receipt and contact us within two days of the item being delivered, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is out of stock, a refund will be provided.

If your order has not arrived after 10 working days from the shipped date, we will assist with locating this item. If this has being lost in transit, a new item will be sent to you.

Shipping Address

It is your responsibility to ensure the correct shipping address has been entered. If this is the case, we will do everything we can to edit this before the item is shipped; however, entering an incorrect shipping address may result in an order not arriving and a refund will not be provided.

Non-returnable Items

Unfortunately, we cannot accept returns on sale items, clearance items or items reduced to being “imperfect” or gift vouchers.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.