Shipping & Returns

At Scents Le Million, we aim to provide you with your beautiful products as soon as possible. We know how exciting it is to receive beautiful new items for your home! All of our wax melts, diffusers and room sprays are hand poured in Worcester in the UK, sometimes this might mean delivery may take a little longer than expected whilst we fulfil our orders. We pride ourselves on customer service and quality of product.

If any issue arises, please do not hesitate to contact us. We will resolve it as quickly as possible. Our business loves its customers, and you are important to us!

Shipping

Shipping is calculated at checkout. As our Wax Melts, Diffusers and Room Sprays are handmade, please allow up to 5 working days for these to be despatched.

  • We ship to the UK ONLY.
  • FREE SHIPPING on orders over £50.
  • Your products are sent with Royal Mail Tracked unless otherwise selected and paid for.

Returns

In the unlikely event that you are not happy with the product you’ve received, we are happy to offer a refund for the cost of the item, provided it is returned in perfect condition, unused and in its original undamaged packaging.

Please email us to discuss your reasons for wanting to return the item. We are unable to cover the cost of return shipping. We recommend using a tracked or signed-for service to give you peace of mind until your return has been received.

Once your return has been received and approved, we aim to process your refund within 7 days to your original payment method.

For more detailed information, please visit Refund & Returns.

Lost or Damaged Items

All of our items are packaged carefully and well protected before shipping. However, in some instances items may be lost or damaged during transit, which is unfortunately beyond our control.

If your order arrives damaged, please contact us as soon as you receive it. Include your order number, your name and photographs of the damaged products. We will reply with the available options.

All orders are shipped via Royal Mail. If your products have not arrived within 10 days after your shipping confirmation, please contact us via email: scentslemillion@gmail.com.

To get in touch, please see our Contact Us page.